Privacy Policy

Privacy Policy – Novalery

Last updated: 14 September 2026

At Novalery, we respect your privacy and are committed to protecting your personal information.

This Privacy Policy explains what information we collect, how we use it, and what rights you have regarding your personal data.

1. Information We Collect

We may collect the following information when you use our website or place an order:

  • Full name
  • Billing and shipping address
  • Email address
  • Phone number
  • Payment information
  • Order history
  • IP address
  • Device and browser information
  • Website usage data
  • Marketing preferences

Payment information may be processed securely by third-party payment providers and is not necessarily stored directly by Novalery.

2. How We Use Your Information

We use personal information to:

  • Process and fulfil orders
  • Deliver products
  • Process payments
  • Manage subscriptions
  • Provide customer support
  • Send order and shipping updates
  • Prevent fraud and misuse
  • Improve our website and customer experience
  • Comply with legal and tax obligations
  • Send marketing communications where permitted

3. Subscriptions

If you choose a subscription, we use the necessary personal and payment information to manage recurring orders and payments.

Your payment details may be securely stored or tokenised by our payment provider to allow future subscription payments.

You may manage or cancel your subscription according to the terms shown at the time of purchase.

4. Cookies and Tracking Technologies

Novalery may use cookies and similar technologies to operate the website, remember preferences, analyse website traffic, and measure advertising performance.

These technologies may include tools provided by platforms such as Meta, Google, Shopify, and other service providers.

Where required by law, non-essential cookies will only be used after consent has been provided.

5. Marketing

If you subscribe to our marketing communications, we may send you emails about products, promotions, and updates.

You can unsubscribe at any time by using the unsubscribe link included in our emails.

Where applicable, we may also use advertising platforms to show relevant advertisements.

6. Sharing Your Information

We may share personal information with trusted third parties where necessary to operate our business.

These may include:

  • Payment providers
  • Shipping and fulfilment partners
  • E-commerce platforms
  • Email and marketing providers
  • Analytics providers
  • Advertising platforms
  • Customer service providers
  • Professional advisers such as accountants or legal advisers

We only share information that is reasonably necessary for these services.

7. International Data Transfers

Some service providers may process personal information outside the European Economic Area.

Where required, appropriate safeguards are used to protect personal information in accordance with applicable data protection laws.

8. Data Retention

We retain personal information only for as long as necessary for the purposes described in this Privacy Policy or as required by law.

Certain transaction and accounting information may be retained for longer periods to meet legal and tax obligations.

9. Your Privacy Rights

Depending on applicable law, you may have the right to:

  • Access your personal information
  • Correct inaccurate information
  • Request deletion of your information
  • Restrict certain processing
  • Object to certain uses of your information
  • Request data portability
  • Withdraw consent

You may also have the right to submit a complaint to your local data protection authority.

10. Data Security

We take reasonable technical and organisational measures to protect personal information from loss, misuse, unauthorised access, alteration, or disclosure.

However, no online system can guarantee complete security.

11. Children's Privacy

Novalery is not intended for children.

We do not knowingly collect personal information from children where parental or legal consent would be required.

12. Third-Party Links

Our website may contain links to third-party websites.

Novalery is not responsible for the privacy practices or content of those websites.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

The latest version will always be published on our website together with the updated revision date.

14. Contact

If you have questions about this Privacy Policy or would like to exercise your privacy rights, contact us at:

Novalery
Email: info@novalery.com