Privacy Policy – Novalery
Last updated: 14 September 2026
At Novalery, we respect your privacy and are committed to protecting your personal information.
This Privacy Policy explains what information we collect, how we use it, and what rights you have regarding your personal data.
1. Information We Collect
We may collect the following information when you use our website or place an order:
- Full name
- Billing and shipping address
- Email address
- Phone number
- Payment information
- Order history
- IP address
- Device and browser information
- Website usage data
- Marketing preferences
Payment information may be processed securely by third-party payment providers and is not necessarily stored directly by Novalery.
2. How We Use Your Information
We use personal information to:
- Process and fulfil orders
- Deliver products
- Process payments
- Manage subscriptions
- Provide customer support
- Send order and shipping updates
- Prevent fraud and misuse
- Improve our website and customer experience
- Comply with legal and tax obligations
- Send marketing communications where permitted
3. Subscriptions
If you choose a subscription, we use the necessary personal and payment information to manage recurring orders and payments.
Your payment details may be securely stored or tokenised by our payment provider to allow future subscription payments.
You may manage or cancel your subscription according to the terms shown at the time of purchase.
4. Cookies and Tracking Technologies
Novalery may use cookies and similar technologies to operate the website, remember preferences, analyse website traffic, and measure advertising performance.
These technologies may include tools provided by platforms such as Meta, Google, Shopify, and other service providers.
Where required by law, non-essential cookies will only be used after consent has been provided.
5. Marketing
If you subscribe to our marketing communications, we may send you emails about products, promotions, and updates.
You can unsubscribe at any time by using the unsubscribe link included in our emails.
Where applicable, we may also use advertising platforms to show relevant advertisements.
6. Sharing Your Information
We may share personal information with trusted third parties where necessary to operate our business.
These may include:
- Payment providers
- Shipping and fulfilment partners
- E-commerce platforms
- Email and marketing providers
- Analytics providers
- Advertising platforms
- Customer service providers
- Professional advisers such as accountants or legal advisers
We only share information that is reasonably necessary for these services.
7. International Data Transfers
Some service providers may process personal information outside the European Economic Area.
Where required, appropriate safeguards are used to protect personal information in accordance with applicable data protection laws.
8. Data Retention
We retain personal information only for as long as necessary for the purposes described in this Privacy Policy or as required by law.
Certain transaction and accounting information may be retained for longer periods to meet legal and tax obligations.
9. Your Privacy Rights
Depending on applicable law, you may have the right to:
- Access your personal information
- Correct inaccurate information
- Request deletion of your information
- Restrict certain processing
- Object to certain uses of your information
- Request data portability
- Withdraw consent
You may also have the right to submit a complaint to your local data protection authority.
10. Data Security
We take reasonable technical and organisational measures to protect personal information from loss, misuse, unauthorised access, alteration, or disclosure.
However, no online system can guarantee complete security.
11. Children's Privacy
Novalery is not intended for children.
We do not knowingly collect personal information from children where parental or legal consent would be required.
12. Third-Party Links
Our website may contain links to third-party websites.
Novalery is not responsible for the privacy practices or content of those websites.
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time.
The latest version will always be published on our website together with the updated revision date.
14. Contact
If you have questions about this Privacy Policy or would like to exercise your privacy rights, contact us at:
Novalery
Email: info@novalery.com
Small note bro: if your store is on Shopify and you use Meta Pixel / Google Analytics / email marketing, make sure your cookie banner actually matches the tools you use. That's just as important as having the policy page.
Ja bro, hier is een nette English Return & Refund Policy met jouw 60-day money-back guarantee erin.
Return & Refund Policy – Novalery
Last updated: 14 September 2026
At Novalery, we want you to feel confident when ordering from us. That is why we offer a 60-day money-back guarantee on eligible purchases.
1. 60-Day Money-Back Guarantee
You may request a refund within 60 days of receiving your order.
To be eligible, please contact us within this 60-day period.
Depending on the circumstances, we may ask you to return the product before a refund is issued.
2. Eligibility for Returns
To qualify for a return or refund:
- The request must be made within 60 days of delivery
- The product must have been purchased directly from Novalery
- You must provide your order number and purchase details
- We may request photos or additional information where necessary
3. Opened Products
Because Novalery sells supplements, hygiene and safety requirements may apply.
Opened or used products may only be eligible for refund under our 60-day money-back guarantee where stated and subject to reasonable use.
We reserve the right to refuse refunds in cases of misuse, excessive consumption, fraudulent claims, or abuse of the guarantee.
4. Damaged or Incorrect Orders
If your order arrives damaged, defective, or incorrect, please contact us as soon as possible.
Please include:
- Your order number
- A description of the issue
- Photos of the product and packaging where applicable
If the issue is confirmed, we may offer a replacement or refund.
5. Return Shipping
Unless the product is defective, damaged, or incorrectly supplied, return shipping costs may be the responsibility of the customer.
We recommend using a trackable shipping method when returning products.
Novalery is not responsible for return parcels that are lost in transit.
6. Refund Processing
Once your return or refund request has been approved, the refund will be issued to the original payment method.
Please allow several business days for the refund to appear, depending on your bank or payment provider.
Original shipping costs may not be refundable unless required by law or where the order was defective or incorrect.
7. Subscription Orders
Subscription orders are also covered by this Return & Refund Policy where applicable.
Cancelling a subscription does not automatically cancel or refund an order that has already been processed or shipped.
Please refer to our Terms & Conditions for subscription cancellation rules.
8. Right of Withdrawal
Customers in the European Union may have a statutory right to withdraw from certain online purchases within 14 days, subject to applicable legal exceptions.
This legal right is separate from our voluntary 60-day money-back guarantee.
9. Refund Abuse
Our 60-day guarantee is intended to provide genuine customers with confidence when trying Novalery.
We reserve the right to refuse or limit refund requests where we reasonably believe there has been fraud, repeated abuse, manipulation, or misuse of this policy.
10. Contact Us
To request a return or refund, contact:
Email: info@novalery.com
Please include your order number and the reason for your request.
60-Day Money-Back Guarantee
Try Novalery with confidence.