Shipping Policy – Novalery
Last updated: 14 September 2026
At Novalery, we aim to process and deliver your order as quickly and reliably as possible.
1. Order Processing
Orders are typically processed within 1–3 business days.
Orders placed during weekends or public holidays may be processed on the next business day.
During busy periods, processing times may occasionally take longer.
2. Estimated Delivery Times
Estimated delivery times depend on the destination and shipping method selected at checkout.
Typical delivery times are:
- Netherlands: approximately 3–7 business days
- Other European countries: approximately 5–10 business days
These are estimated delivery times and are not guaranteed.
3. Shipping Costs
Shipping costs are shown clearly during checkout before payment is completed.
Where free shipping is offered, the applicable conditions will be displayed on our website or during checkout.
4. Tracking
When tracking information is available, you will receive a shipping confirmation email containing your tracking details.
Please allow some time for tracking information to update after shipment.
5. Delays
Delivery delays may occur due to circumstances outside our control, including:
- Carrier delays
- Customs processing
- Public holidays
- Weather conditions
- High order volumes
- Incorrect or incomplete delivery information
Novalery is not responsible for delays caused by the shipping carrier or other external circumstances, but we will assist where reasonably possible.
6. Incorrect Shipping Address
Customers are responsible for providing a complete and correct delivery address.
If you notice an error in your shipping information, please contact us as soon as possible at:
Once an order has been processed or shipped, we cannot guarantee that the delivery address can still be changed.
Additional shipping costs caused by an incorrect address may be charged to the customer where legally permitted.
7. Lost or Missing Packages
If your order appears to be lost or has not arrived within the expected delivery period, please contact us.
We may investigate the shipment with the carrier before offering a replacement or refund.
8. Damaged Packages
If your order arrives damaged, please contact us as soon as possible and include:
- Your order number
- Photos of the damaged packaging
- Photos of the damaged product
We will review the issue and offer an appropriate solution.
9. International Shipping
International orders may be subject to local customs procedures, taxes, duties, or import fees.
Where applicable, these charges may be the responsibility of the customer unless otherwise stated during checkout.
10. Subscription Orders
Subscription orders are shipped according to the delivery frequency selected when the subscription was started.
Please ensure your delivery address remains up to date before each recurring shipment.
11. Contact
For shipping-related questions, contact us at:
Email: info@novalery.com
Please include your order number so we can assist you more quickly.